Welcome to Twin Palms Corporation
Professional Carpet, Tile and Upholstery Cleaning


The "Fine Print"

Be prepared for the “Fine Print” !

Like every industry, the carpet cleaning industry has its share of bad companies. Although some of the companies are honest, there are some that are looking to scam the consumer. This article will help you identify the unethical carpet cleaners and help you avoid getting ripped off.

Bait and Switch
This is the classic carpet cleaning rip-off. In this scam, the customer is lured in by low priced carpet cleaning. Often the advertisement you read will offer carpet cleaning in the neighborhood of $5 per room. Some will offer free services. There is no way that a company can be profitable selling its services that low or giving them away. But the companies usually have no intention of leaving your home with only the advertised amount. So how do they increase the bill after you have taken the "bait" of the low price or free service?

Preconditioning Scam
One way they will increase the bill is by selling you preconditioning. Most legitimate companies (Twin Palms) include this in their pricing. That low price they offered probably didn't include it. It may have been $5 per room to clean it with water only but pre-conditioning will cost you an additional 25 cents per square foot. Considering an average room size of 150 square feet, that would be $37.50 per room extra. So a 5 room home would go from the advertised carpet cleaning price of $25 to $212.50. Quite a difference. What if you just refuse to pay for the pre-conditioning? Chances are you will get a substandard cleaning or a rush job, but there is another way that they can try to pressure you into paying for the pre-conditioning. They may offer to do a demo for you. This isn't necessarily bad; many good carpet cleaning companies do demos. What Bait and Switch companies will do however is clean an area in a highly visible area. If you decide to not pay for the extra service, you will have an extra clean spot in the middle of your carpet that will stick out like a sore thumb. By doing this you are forced to pay the extra price.

Extra Room Scam
Another way for Bait and Switch companies to increase their bill is through extra room charges. If you use a coupon, you must read the fine print. Some companies will charge extra for rooms over 100 square feet of carpet for example. It is hard to find a room in a typical home under that square footage, so that means the typical room will count as two and
the typical living room or family room will count as three or even four rooms.


Protection Scam
Almost all carpet cleaning companies offer protection at reasonable prices and carpet protectors themselves are good products. This doesn't become bait and switch until a company uses high pressure tactics. Customers may be told that their carpet will be ruined if they don't have protection applied. This is simply not true. Protection will certainly extend the
life of your carpet and make future cleanings easier but it is in no way necessary. If they offer free protection, this is a sure sign something is not right. This is used by many companies to have a leg up on their competitors and to get the job and get in the door. In return for the free service the company will resort to one or more of the above scams.

 

Travel Charge

Some even charge a “Travel Charge” to come to your place.  Yes, it’s all there in the fine print.

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